Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will act as a dedicated point of contact, drive platform health, and manage escalations while ensuring operational excellence and maximizing long-term platform adoption.

Key responsibilities

• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers, ensuring continuity from implementation into ongoing operations
• Continuously assess customer deployments to identify risks and provide strategic recommendations for platform improvements and optimizations
• Oversee technical support intake and manage cross-functional responses to critical incidents and high-severity support cases

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations
• Experience diagnosing performance, reliability, and scalability challenges in production environments
• Ability to translate complex technical topics into actionable recommendations for both technical and business stakeholders
• Proven experience collaborating with Support, Product, Engineering, and Customer Success teams to solve customer challenges