Technical Account Manager
Job Summary
Managing a portfolio of up to 45 clients, the remote Associate Technical Account Manager will oversee customers' technical needs within the Microsoft tech stack, driving customer satisfaction and retention while collaborating with technical support and engineering teams to deliver customized solutions.
Key responsibilities
- Maintain strong relationships with clients, acting as their main point of contact for technical needs and ensuring high levels of client satisfaction
- Lead monthly and quarterly business reviews to discuss performance, future needs, and opportunities for enhancing client value
- Collaborate with internal teams to advocate for client priorities and address technical issues promptly, minimizing downtime
Required qualifications
- Experience working with Salesforce or equivalent CRM solutions
- Proficiency in video conferencing platforms such as Microsoft Skype, Cisco WebEx, or Citrix GoToMeeting
- ITIL/ITSM service delivery ticket solution skills
- Microsoft certifications
- Bachelor's degree in computer science, information systems, or business preferred
Complete Job Description
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