Technical Account Manager
Job Summary
Owning the technical success of strategic top tier customers, the full-time salaried Technical Account Manager will act as the primary technical contact, ensuring optimal platform performance and driving customer satisfaction in a remote environment.
Key responsibilities
- Act as the dedicated technical point of contact for a portfolio of strategic top tier customers, ensuring continuity from implementation to ongoing operations
- Continuously assess customer deployments for scalability, reliability, and performance, providing strategic recommendations for improvements
- Oversee technical support intake and manage escalations, coordinating responses with cross-functional teams to resolve issues effectively
Required qualifications
- Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
- Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
- Experience diagnosing performance and scalability challenges in production environments
- Proven ability to communicate complex technical topics to both technical and business stakeholders
- Hands-on experience with DevOps tools and practices, including Docker and Kubernetes
Complete Job Description
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