Technical Account Manager
Job Summary
Owning the technical success of strategic top tier customers, the full-time Technical Account Manager will act as a dedicated technical point of contact, ensuring platform health and performance while managing escalations and operational excellence in a remote environment.
Key responsibilities
- Act as the primary technical liaison for a portfolio of strategic top tier customers, ensuring continuity from implementation to ongoing operations
- Continuously assess customer deployments for risks and provide strategic recommendations for platform improvements and optimizations
- Oversee technical support intake and coordinate cross-functional responses to manage critical incidents and high-severity support cases
Required qualifications
- Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
- Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
- Experience diagnosing performance, reliability, and scalability challenges in production environments
- Proven ability to communicate complex technical topics to both technical and business stakeholders
- Hands-on experience with Docker, Kubernetes, and operational considerations for scalable production systems
Complete Job Description
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