Technical Account Manager
Job Summary
Owning the technical success of strategic top tier customers, the full-time Technical Account Manager will serve as a dedicated point of contact, ensuring operational excellence and driving platform health, scalability, and performance in a remote environment.
Key responsibilities
- Act as the primary technical advisor for a portfolio of strategic customers, leading the technical handoff from Sales Engineering
- Continuously assess customer deployments for scalability and performance, providing strategic recommendations for improvements
- Oversee technical support intake and manage escalations, coordinating responses with cross-functional teams
Required qualifications
- Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
- Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
- Experience diagnosing performance and reliability challenges in production environments
- Proven ability to communicate complex technical topics to both technical and business stakeholders
- Hands-on experience with Docker, Kubernetes, and operational considerations for scalable production systems
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,855 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
