Technical Account Manager
Job Summary
Owning the technical success of top tier customers, the full-time Technical Account Manager will serve as the dedicated technical point of contact, ensuring operational excellence and driving platform health while working remotely.
Key responsibilities
- Act as the primary technical advisor for a portfolio of strategic customers, facilitating smooth transitions from Sales Engineering to ongoing operations
- Continuously assess customer deployments to identify risks and provide strategic recommendations for improvements and optimizations
- Oversee technical support intake and coordinate cross-functional responses to manage escalations and ensure timely communication with customers
Required qualifications
- Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
- Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
- Experience diagnosing performance, reliability, and scalability challenges in production environments
- Ability to communicate complex technical topics into actionable recommendations for technical and business stakeholders
- Proven track record of building trust with senior technical stakeholders and collaborating with cross-functional teams
Complete Job Description
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