Technical Account Manager

Job Summary

Managing strategic accounts, the full-time remote Technical Account Manager will serve as the primary technical liaison for customers, focusing on technical strategy, adoption, and ensuring the long-term health of customer accounts.

Key Responsibilities:

• Act as the customer advocate for technical matters, ensuring optimal product performance and addressing concerns
• Plan and manage the rollout of customized solutions and conduct regular technical reviews to monitor performance
• Collaborate with internal teams to resolve complex support tickets and identify opportunities for account expansion

Required Qualifications:

• 5+ years in a technical customer-facing role, such as Technical Account Manager or Solutions Engineer
• Broad technical knowledge of enterprise-level products with demonstrated ownership of complex accounts
• Strong technical fluency in enterprise IT ecosystems and experience using platform analytics for decision-making
• Ability to navigate complex customer relationships and effectively communicate across diverse teams
• Demonstrated adaptability to changing priorities and customer needs