Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time Technical Account Manager will act as a dedicated point of contact, manage platform health and performance, and drive operational excellence while working remotely.

Key responsibilities

• Act as the technical point of contact for a portfolio of strategic top tier customers, ensuring continuity from implementation to ongoing operations
• Continuously assess customer deployments to provide strategic recommendations for platform improvements and guide customers on automation best practices
• Oversee technical support intake and manage escalations, coordinating cross-functional responses to ensure timely communication and proactive risk management

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Experience diagnosing performance, reliability, and scalability challenges in production environments
• Ability to translate complex technical topics into actionable recommendations for both technical and business stakeholders
• Proven track record of building trust with senior technical stakeholders and collaborating with cross-functional teams