Technical Account Manager
Job Summary
Partnering with strategic enterprise customers, the full-time Technical Account Manager will serve as a trusted advisor, focusing on long-term platform adoption and optimization for the Observe SaaS observability platform.
Key responsibilities
- Serve as the primary technical owner and trusted advisor for assigned strategic accounts
- Build deep familiarity with customer architectures, datasets, use cases, and operational goals
- Optimize datasets, queries, dashboards, and alerts for reliability, performance, and cost efficiency
Required qualifications
- 7+ years of experience in SRE, DevOps, platform engineering, or technical advisory roles
- Strong hands-on experience operating production observability platforms
- Direct experience with leading observability solutions such as Datadog, Splunk, or Grafana
- Practical experience with OpenTelemetry and telemetry pipelines
- Strong understanding of distributed systems and modern DevOps practices
Complete Job Description
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