Technical Account Manager
Job Summary
Building strong, strategic relationships with customers, the remote Technical Account Manager will ensure successful onboarding, adoption, and long-term value from the Upwind platform while serving as the primary point of contact for technical deployments and customer engagement.
Key responsibilities
- Act as a strategic partner to the sales team post-sale, supporting account continuity and enabling sales to focus on new opportunities
- Lead the technical deployment of the Upwind platform, ensuring smooth onboarding and deployment of new capabilities
- Proactively engage with customers to surface key security insights and guide feature adoption to maximize the platform's value
Required qualifications
- 3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles
- Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
- Experience leading technical projects and managing cloud deployments
- Strategic mindset with the ability to align technical solutions to business goals
- Relevant certifications in cloud or security (preferred)
Complete Job Description
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