Technical Account Manager
Job Summary
To strengthen client relationships and serve as a trusted technical advisor, the full-time remote Technical Account Manager will partner with clients to understand their IT environments and business goals while managing escalations and guiding key projects.
Key responsibilities
- Serve as the primary point of contact for a portfolio of clients, building long-term, trusted relationships
- Act as a technical SME, advising clients on best practices for IT infrastructure, SaaS applications, security, and automation
- Conduct regular check-ins and quarterly business reviews to ensure client satisfaction and demonstrate ROI
Required qualifications
- 5+ years of experience in a Customer Success, Technical Account Management, or IT Consulting role (MSP experience preferred)
- Strong technical foundation with experience across MacOS, Windows OS, and various SaaS platforms
- Proven success in managing client relationships and driving customer satisfaction
- Ability to translate technical solutions into business value for non-technical stakeholders
- Certifications such as CompTIA A+, Okta Administrator, or similar are a plus
Complete Job Description
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