Technical Account Manager

Job Summary

Supporting impactful projects remotely, the full-time Technical Account Manager will manage a portfolio of client accounts, ensuring service delivery, customer satisfaction, and effective communication with technical resources and account executives.

Key responsibilities

• Manage and support assigned accounts, focusing on customer retention and daily interactions with Managed Services Engineers
• Oversee service delivery to meet or exceed client expectations and resolve issues promptly
• Coordinate with internal teams for technical escalations and manage annual renewals while identifying additional service opportunities

Required qualifications

• Five years of experience in IT customer account management, IT managed services, or IT project management
• Experience working in large remote teams and managing multiple complex projects
• Exceptional skills in managing customer expectations and providing trusted advisor-level service
• Technical abilities to understand complex business requirements and current development trends
• Bachelor's degree and PMP certification preferred