Technical Account Manager
Job Summary
Owning the technical success of strategic top tier customers, the full-time Technical Account Manager will serve as a dedicated technical point of contact, driving platform health and operational excellence while working remotely.
Key responsibilities
- Act as the primary technical liaison for a portfolio of strategic customers, ensuring seamless transitions from Sales Engineering to ongoing operations
- Continuously assess customer deployments for scalability and performance, providing strategic recommendations for improvements
- Manage technical support escalations and coordinate responses with cross-functional teams to resolve critical incidents
Required qualifications
- Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
- Deep understanding of cloud infrastructure, distributed systems, and platform operations
- Proven ability to diagnose performance and scalability challenges in production environments
- Experience in cross-functional collaboration with Support, Product, Engineering, and Customer Success teams
- Hands-on exposure to Docker, Kubernetes, and operational considerations for scalable production systems
Complete Job Description
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