Technical Account Manager
Job Summary
Partnering with strategic enterprise customers, the full-time Technical Account Manager will serve as a trusted advisor, focusing on long-term platform adoption and optimization of the Observe platform in a post-sales technical role.
Key responsibilities
- Act as the primary technical owner for assigned strategic accounts, ensuring customer satisfaction and operational value
- Collaborate with SRE, DevOps, and platform teams to integrate Observe into daily workflows and optimize performance
- Lead health checks and architecture reviews while identifying new use cases and expansion opportunities for customers
Required qualifications
- 7+ years of experience in SRE, DevOps, or customer-facing technical advisory roles
- Hands-on experience with production observability platforms and leading solutions like Datadog or Splunk
- Practical experience with OpenTelemetry and understanding of distributed systems and cloud-native architectures
- Ability to lead complex technical conversations and provide clear guidance during operational scenarios
- Strong written communication skills for creating architecture summaries and optimization plans
Complete Job Description
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