Technical Account Manager
Job Summary
Owning the technical success of strategic top tier customers, the full-time Technical Account Manager will act as a dedicated technical point of contact, drive platform health and scalability, and manage escalations while working remotely.
Key responsibilities
- Act as the dedicated technical point of contact for a portfolio of strategic top tier customers, ensuring operational excellence
- Continuously assess customer deployments to identify risks and provide strategic recommendations for improvements and optimizations
- Oversee technical support intake and coordinate cross-functional responses to manage escalations and critical incidents
Required qualifications
- Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
- Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations
- Experience diagnosing performance, reliability, and scalability challenges in production environments
- Ability to translate complex technical topics into actionable recommendations for both technical and business stakeholders
- Proven track record of building trust with senior technical stakeholders and collaborating with cross-functional teams
Complete Job Description
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