Technical Account Manager
Job Summary
Partnering with strategic enterprise customers, the full-time Technical Account Manager will ensure sustained operational value from Observe by managing technical integrations, optimizing platform usage, and acting as a trusted advisor in a hands-on post-sales role.
Key responsibilities
- Serve as the primary technical owner and trusted advisor for assigned strategic accounts
- Optimize datasets, queries, dashboards, and alerts for reliability and performance
- Lead regular health checks and architecture reviews while identifying new use cases and expansion opportunities
Required qualifications
- 7+ years of experience in SRE, DevOps, platform engineering, or customer-facing technical advisory roles
- Strong hands-on experience with production observability platforms and leading solutions like Datadog or Splunk
- Practical experience with OpenTelemetry and a strong understanding of distributed systems and cloud-native architectures
- Ability to lead complex technical conversations with engineering leadership
- Strong written communication skills for architecture summaries and optimization plans
Complete Job Description
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