Technical Account Manager
Job Summary
Owning the technical success of strategic top tier customers, the full-time Technical Account Manager will act as a dedicated technical point of contact, ensuring operational excellence and driving platform health, scalability, and performance in a remote environment.
Key responsibilities
- Act as the primary technical liaison for a portfolio of strategic top tier customers, facilitating smooth transitions from Sales Engineering to ongoing operations
- Continuously assess customer deployments to identify risks and provide strategic recommendations for improvements and optimizations
- Oversee technical support intake and manage escalations, coordinating cross-functional responses to ensure timely communication and resolution plans
Required qualifications
- Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
- Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
- Proven ability to diagnose performance and scalability challenges in production environments
- Experience in cross-functional collaboration with Support, Product, Engineering, and Customer Success teams
- Hands-on exposure to Docker, Kubernetes, and operational considerations for scalable production systems
Complete Job Description
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