Technical Account Manager
Job Summary
Owning the technical success of strategic top tier customers, the full-time Technical Account Manager will serve as a dedicated point of contact, ensuring operational excellence and driving platform health while working remotely.
Key responsibilities
- Act as the primary technical advisor for a portfolio of top tier customers, facilitating smooth transitions from Sales Engineering to ongoing operations
- Continuously assess customer deployments to provide recommendations for improvements in scalability, reliability, and performance
- Oversee technical support intake and manage escalations by coordinating cross-functional responses with internal teams
Required qualifications
- Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
- Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
- Proven ability to diagnose performance and scalability challenges in production environments
- Experience in collaborating with Support, Product, Engineering, and Customer Success teams
- Hands-on exposure to Docker, Kubernetes, and operational considerations for scalable production systems
Complete Job Description
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