Technical Account Manager
Job Summary
Owning the technical success of strategic top tier customers, the full-time Technical Account Manager will act as a dedicated technical point of contact, ensuring operational excellence and driving platform health while working remotely.
Key responsibilities
- Act as the technical liaison for a portfolio of strategic customers, ensuring smooth transitions from sales to ongoing operations
- Continuously assess and improve customer deployments for scalability, reliability, and performance, providing strategic recommendations
- Oversee technical support processes, manage escalations, and coordinate cross-functional teams to resolve customer issues effectively
Required qualifications
- Strong experience in Technical Account Management, Solutions Architecture, or a similar technical customer-facing role
- Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
- Proven ability to diagnose performance and scalability challenges in production environments
- Experience in collaborating with Support, Product, Engineering, and Customer Success teams
- Hands-on experience with DevOps tools and practices, including Docker and Kubernetes
Complete Job Description
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