Technical Account Manager
Job Summary
Owning the technical success of top-tier customers, the full-time Technical Account Manager will act as a dedicated technical point of contact, ensuring operational excellence and driving platform health while working remotely.
Key responsibilities
- Act as the main technical advisor for a portfolio of strategic top-tier customers, managing the transition from Sales Engineering to ongoing operations
- Continuously assess customer deployments to identify risks and provide strategic recommendations for platform improvements and best practices
- Oversee technical support intake and manage escalations by coordinating responses with cross-functional teams to ensure timely communication and resolution
Required qualifications
- Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
- Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
- Experience diagnosing performance, reliability, and scalability challenges in production environments
- Proficient in translating complex technical topics into actionable recommendations for stakeholders
- Hands-on experience with Docker, Kubernetes, and operational considerations for running scalable production systems
Complete Job Description
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