Technical Account Manager
Job Summary
Owning the technical success of strategic top-tier customers, the full-time Technical Account Manager will serve as the dedicated technical point of contact, ensuring operational excellence and driving platform health, scalability, and performance in a remote environment.
Key responsibilities
- Act as the dedicated technical point of contact for a portfolio of strategic top-tier customers, ensuring continuity from implementation to ongoing operations
- Continuously assess customer deployments to identify risks and provide strategic recommendations for platform improvements and best practices
- Oversee technical support intake and manage escalations while coordinating cross-functional responses to customer challenges
Required qualifications
- Strong experience in Technical Account Management, Solutions Architecture, or similar customer-facing technical roles
- Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
- Proven ability to diagnose performance, reliability, and scalability challenges in production environments
- Experience in building trust with senior technical stakeholders and aligning internal teams around customer outcomes
- Hands-on experience with Docker, Kubernetes, and operational considerations for scalable production systems
Complete Job Description
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