Technical Account Manager
Job Summary
Owning the technical success of strategic top-tier customers, the full-time Technical Account Manager will serve as a dedicated technical point of contact, ensuring seamless operations and driving platform health and performance in a remote environment.
Key responsibilities
- Act as the primary technical liaison for a portfolio of strategic top-tier customers, ensuring operational excellence and support
- Continuously assess customer deployments for risks and provide strategic recommendations for improvements and optimizations
- Oversee technical support intake and manage escalations, coordinating responses with cross-functional teams
Required qualifications
- Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
- Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
- Proven ability to diagnose performance and scalability challenges in production environments
- Experience in building trust with senior technical stakeholders and aligning teams around customer outcomes
- Hands-on experience with Docker, Kubernetes, and operational considerations for scalable production systems
Complete Job Description
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