Technical Account Manager
Job Summary
Owning the technical success of strategic top-tier customers, the full-time Technical Account Manager will act as a dedicated point of contact, ensuring operational excellence and driving platform health and performance in a remote environment.
Key responsibilities
- Act as the primary technical liaison for a portfolio of strategic customers, facilitating smooth transitions from Sales Engineering to ongoing operations
- Continuously assess customer deployments to identify risks and provide strategic recommendations for improvements and optimizations
- Oversee technical support intake and manage escalations, coordinating responses with cross-functional teams to resolve issues effectively
Required qualifications
- Strong experience in Technical Account Management, Solutions Architecture, or similar customer-facing technical roles
- Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
- Proven ability to diagnose performance and scalability challenges in production environments
- Experience collaborating with Support, Product, Engineering, and Customer Success teams to address customer challenges
- Hands-on experience with DevOps practices and tools, including Docker and Kubernetes, in scalable production systems
Complete Job Description
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