Technical Account Manager

Job Summary

Owning the technical success of strategic top-tier customers, the full-time Technical Account Manager will serve as a dedicated technical point of contact, ensuring operational excellence and driving platform health, scalability, and performance in a remote environment.

Key responsibilities

• Act as the dedicated technical point of contact for a portfolio of strategic top-tier customers and lead the technical handoff from Sales Engineering
• Continuously assess customer deployments for risks and provide strategic recommendations for platform improvements and best practices
• Oversee technical support intake and manage escalations, coordinating responses with cross-functional teams to ensure timely communication and resolution

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations
• Experience diagnosing performance, reliability, and scalability challenges in production environments
• Ability to translate complex technical topics into actionable recommendations for technical and business stakeholders
• Proven experience collaborating with Support, Product, Engineering, and Customer Success teams to address customer challenges