Technical Account Manager
Job Summary
Partnering with strategic enterprise customers, the full-time Technical Account Manager will ensure sustained operational value from the Observe platform by embedding it into daily workflows and optimizing performance, reliability, and cost efficiency.
Key responsibilities
- Serve as the primary technical owner and trusted advisor for assigned strategic accounts
- Optimize datasets, queries, dashboards, and alerts for reliability and performance
- Lead regular health checks and architecture reviews while identifying new use cases and expansion opportunities
Required qualifications
- 7+ years of experience in SRE, DevOps, platform engineering, or observability engineering
- Strong hands-on experience with production observability platforms
- Direct experience with leading observability solutions such as Datadog, Splunk, or Grafana
- Practical experience with OpenTelemetry and cloud-native architectures
- Ability to lead complex technical conversations with engineering leadership
Complete Job Description
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