Technical Account Manager
Job Summary
Owning the technical success of strategic top-tier customers, the full-time Technical Account Manager will serve as a dedicated technical point of contact, ensuring operational excellence and driving platform health while working remotely.
Key responsibilities
- Act as the primary technical advisor for a portfolio of top-tier customers, facilitating smooth transitions from Sales Engineering to ongoing operations
- Continuously assess and optimize customer deployments for scalability, reliability, and performance, providing strategic recommendations
- Oversee technical support processes, coordinating responses to critical incidents and ensuring timely communication with customers
Required qualifications
- Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
- Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
- Proven ability to diagnose performance and scalability challenges in production environments
- Experience collaborating with Support, Product, Engineering, and Customer Success teams to address customer challenges
- Hands-on experience with Docker, Kubernetes, and managing scalable production systems
Complete Job Description
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