Technical Account Manager
Job Summary
Owning the technical success of strategic top-tier customers, the full-time Technical Account Manager will serve as the dedicated point of contact, ensuring operational excellence and driving platform health while working remotely.
Key responsibilities
- Act as the primary technical liaison for a portfolio of strategic top-tier customers, facilitating a smooth transition from Sales Engineering to ongoing operations
- Continuously assess and optimize customer deployments to enhance scalability, reliability, and performance, providing strategic recommendations for improvements
- Manage technical support intake and escalations, coordinating cross-functional responses and keeping customers informed with timely communication
Required qualifications
- Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
- Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
- Proven ability to diagnose performance and scalability challenges in production environments
- Experience collaborating with Support, Product, Engineering, and Customer Success teams to resolve customer challenges
- Hands-on exposure to Docker, Kubernetes, and operational considerations for running scalable, reliable production systems
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,050 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
