Technical Account Manager
Job Summary
Owning the technical success of strategic top tier customers, the full-time Technical Account Manager will act as a dedicated technical point of contact, ensuring operational excellence and driving platform health and performance in a remote work environment.
Key responsibilities
- Act as the primary technical liaison for a portfolio of strategic customers, managing the transition from Sales Engineering to ongoing operations
- Continuously assess customer deployments to provide recommendations for platform improvements and best practices in automation and workflow
- Oversee technical support and issue management, coordinating cross-functional responses to ensure timely communication and resolution plans
Required qualifications
- Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
- Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
- Experience diagnosing performance and scalability challenges in production environments
- Proven ability to communicate complex technical topics clearly to both technical and business stakeholders
- Hands-on experience with Docker, Kubernetes, and cloud environments, with a focus on running scalable production systems
Complete Job Description
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