Technical Account Manager
Job Summary
Serving as the primary technical owner and trusted advisor for assigned strategic accounts, the full-time Technical Account Manager will partner with enterprise customers to optimize their use of the Observe platform, ensuring long-term operational value through hands-on engagement with SRE, DevOps, and engineering teams.
Key responsibilities
- Build deep familiarity with customer architectures, datasets, use cases, and operational goals
- Optimize datasets, queries, dashboards, and alerts for reliability, performance, and cost efficiency
- Lead regular health checks and architecture reviews while identifying new use cases and expansion opportunities
Required qualifications
- 7+ years of experience in SRE, DevOps, platform engineering, or customer-facing technical advisory roles
- Strong hands-on experience operating production observability platforms
- Direct experience with leading observability solutions such as Datadog, Dynatrace, or similar platforms
- Practical experience with OpenTelemetry and understanding of distributed systems and cloud-native architectures
- Ability to lead complex technical conversations with practitioners and engineering leadership
Complete Job Description
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