Technical Account Manager
Job Summary
To support customer success, the full-time Technical Account Manager will act as a trusted technical advisor, managing onboarding, driving product adoption, and maintaining strong relationships with enterprise clients in a remote setting.
Key responsibilities
- Advocate for customer needs within the organization and lead the technical onboarding process for new customers
- Establish and maintain relationships with key stakeholders, ensuring executive engagement and strategic advisory support
- Monitor customer usage to identify upselling opportunities and manage the customer life cycle experience, including strategy sessions and QBR meetings
Required qualifications
- 5+ years of experience in customer-facing roles such as Technical Account Manager or Solution Architect
- Strong problem-solving skills with experience in Cyber/Identity solutions for large enterprise customers
- Experience interfacing with technical end customers, including IT practitioners and security teams
- Proven ability to enhance customer satisfaction, adoption rates, and retention
- Demonstrated track record of managing customer relationships, including onboarding and renewal processes
Complete Job Description
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