Technical Account Manager
Job Summary
Partnering with strategic enterprise customers, the full-time salaried Technical Account Manager will ensure sustained operational value from Observe by integrating it into daily workflows, optimizing performance, and acting as a trusted technical advisor.
Key responsibilities
- Serve as the primary technical owner and trusted advisor for assigned strategic accounts
- Build familiarity with customer architectures, datasets, use cases, and operational goals
- Lead regular health checks, architecture reviews, and proactive improvement initiatives
Required qualifications
- 7+ years of experience in SRE, DevOps, platform engineering, or customer-facing technical advisory roles
- Strong hands-on experience operating production observability platforms
- Direct experience with leading observability solutions such as Datadog, Splunk, or Grafana
- Practical experience with OpenTelemetry and telemetry pipelines
- Strong understanding of distributed systems and cloud-native architectures
Complete Job Description
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