Technical Account Manager
Job Summary
Owning the technical success of strategic top tier customers, the full-time Technical Account Manager will serve as a dedicated technical point of contact, ensuring operational excellence and driving platform health while working remotely.
Key responsibilities
- Act as the primary technical advisor for a portfolio of strategic customers, facilitating the technical handoff from Sales Engineering
- Continuously assess customer deployments for risks and provide strategic recommendations for platform improvements and best practices
- Oversee technical support intake and manage escalations, coordinating responses with cross-functional teams to ensure timely resolutions
Required qualifications
- Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
- Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
- Proven ability to diagnose performance and scalability challenges in production environments
- Experience in building trust with senior technical stakeholders and collaborating with internal teams
- Hands-on experience with DevOps tools and practices, including Docker and Kubernetes
Complete Job Description
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