Technical Account Manager
Job Summary
Partnering with strategic enterprise customers, the full-time Technical Account Manager will ensure sustained operational value from the Observe platform by integrating it into daily workflows and optimizing performance in a remote work environment.
Key responsibilities
- Serve as the primary technical owner and trusted advisor for assigned strategic accounts
- Collaborate with SRE, DevOps, and platform teams to embed Observe into operational workflows
- Lead regular health checks and proactive improvement initiatives to enhance system reliability and performance
Required qualifications
- 7+ years of experience in SRE, DevOps, platform engineering, or observability engineering roles
- Strong hands-on experience with production observability platforms and leading solutions like Datadog or Splunk
- Practical experience with OpenTelemetry and understanding of distributed systems and cloud-native architectures
- Ability to lead complex technical conversations with engineering leadership
- Strong written communication skills for technical documentation and executive updates
Complete Job Description
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