Technical Account Manager
Job Summary
To support the technical success of strategic top-tier customers, the full-time Technical Account Manager will serve as the primary technical contact, ensuring optimal platform health and performance while managing escalations and driving continuous improvement in a remote environment.
Key responsibilities
- Act as the dedicated technical point of contact for a portfolio of strategic top-tier customers, ensuring continuity from implementation to ongoing operations
- Continuously assess customer deployments to identify risks and provide strategic recommendations for platform improvements and optimizations
- Oversee technical support intake and manage escalations, coordinating responses with cross-functional teams to resolve critical issues
Required qualifications
- Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
- Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
- Proven ability to diagnose performance and scalability challenges in production environments
- Experience collaborating with Support, Product, Engineering, and Customer Success teams to solve customer challenges
- Hands-on exposure to Docker, Kubernetes, and operational considerations for scalable production systems
Complete Job Description
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