Technical Account Manager
Job Summary
Serving as the primary technical point of contact for enterprise customers, the full-time Technical Account Manager will provide dedicated support and guidance for the deployment and management of Amazon Leo satellite connectivity, ensuring optimal service delivery in a remote environment.
Key responsibilities
- Serve as the primary technical point of contact for enterprise customers post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery
- Provide proactive technical guidance to customer technical teams, monitoring performance metrics and conducting regular technical reviews
- Coordinate engineering support resources and drive technical optimization initiatives across customer deployments
Required qualifications
- Experience in a similar role such as technical account manager, consultant, or solutions architect
- Experience leading in a customer-facing role in the technology industry
- Experience managing executive customer relationships and key business stakeholders
- Experience with operational troubleshooting across networking, wireless telecommunications, or cloud integration
- Bachelor's degree in a STEM field, or equivalent industry experience
Complete Job Description
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