Technical Account Manager
Job Summary
Serving as the primary technical point of contact for enterprise customers, the full-time Technical Account Manager will drive adoption and value of AI-driven solutions while collaborating with engineering teams and conducting regular business reviews in a remote setting.
Key Responsibilities
- Drive adoption and value for enterprise customers by serving as their primary technical contact
- Provide strategic guidance based on customer business goals and technical requirements
- Collaborate with engineering and product teams to relay customer feedback and influence product roadmaps
Required Qualifications
- 3+ years of experience in a Technical Account/Customer Success Manager or similar role in an Enterprise SaaS or AI environment
- Strong understanding of AI, NLP, and cloud-based SaaS solutions
- Proven ability to troubleshoot technical issues and work cross-functionally
- Experience managing enterprise customer accounts and driving technical solution adoption
- Impeccable character attributes, including drive and teamwork
Complete Job Description
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