Technical Account Manager
Job Summary
Working remotely in a full-time capacity, the Associate Technical Account Manager will serve as a trusted technical advisor for recognized restaurant brands, managing customer relationships, integrations, and technical initiatives to drive customer success.
Key responsibilities
- Serve as the technical owner for assigned accounts, building relationships with customer architects and IT teams
- Design and execute integrations across the PAR product portfolio, ensuring scalability and supportability
- Document technical expansion signals and collaborate with Customer Success Managers to identify upsell opportunities
Required qualifications
- 1-3 years of experience in technical consulting, solutions architecture, or enterprise integration in B2B SaaS or restaurant technology
- Background in restaurant technology (hardware and/or software) or hospitality SaaS is strongly preferred
- Strong API and integration skills, with proficiency in Postman
- Familiarity with cloud fundamentals (AWS/GCP/Azure) and CI/CD practices
- Experience with Jira, Confluence, or similar ticketing and documentation tools
Complete Job Description
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