Technical Account Manager - Canada

Job Summary

Providing technical support for customers throughout the sales process, the full-time Technical Account Manager - Canada will address product-related queries, train clients on product usage, and analyze customer needs while working remotely.

Key responsibilities

• Deliver technical support for customers during pre-sales and post-sales processes
• Train customers on effective product usage and gather feedback for product development
• Collaborate with the sales department to enhance business opportunities and track sales performance metrics

Required qualifications

• Proven work experience as a Technical Account Manager
• Solid technical background with hands-on experience in digital technologies and software development
• Strong technical expertise in email (SMTP/MTA) and data analysis
• BSc degree in Computer Science or a relevant field
• Familiarity with Grafana, Clickhouse, and Linux systems