Technical Account Manager - German Speaking

Job Summary

Fluent in German and English, the remote Technical Account Manager - German Speaking will build trusted relationships with strategic customers, managing their complex infrastructure needs while conducting health checks, risk assessments, and coordinating technical issues across teams in a proactive, contract-based role.

Key responsibilities

• Build and maintain trusted technical relationships with German-speaking customers
• Conduct regular platform health checks and proactive risk assessments to identify potential issues
• Coordinate complex technical issues and manage escalations across support, engineering, and operations teams

Required qualifications

• Strong experience in a customer-facing technical role, such as Technical Account Management or infrastructure consulting
• Professional fluency in German and English, with the ability to lead technical discussions
• Strong knowledge of Linux-based infrastructure and enterprise environments
• Experience with virtualization, cloud infrastructure, and incident management
• Proactive mindset with a focus on improving customer infrastructure and reducing risks