Technical Account Manager II

Job Summary

Engaging with a diverse range of customers post-sale, the full-time remote Technical Account Manager II will lead the onboarding process, assist in provisioning new customers, and ensure successful deployment and long-term engagement.

Key responsibilities:

• Onboard new Mid-Market CrowdStrike Premium Support Customers and lead project implementations
• Work with customers and account teams to define success criteria for the initial 90 days
• Serve as a customer advocate, documenting feedback and collaborating with internal stakeholders to resolve issues

Required qualifications:

• Bachelor's Degree or equivalent experience
• Professional fluency in English
• Experience with Windows Server Operating Systems
• Knowledge of enterprise web technologies and security infrastructures
• Proven experience utilizing AI technologies to enhance decision-making and improve efficiency