Technical Account Manager - Virtual United States

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Wed, May 01, 2024

This job expires in: 7 days

Job Category: Account Management

Weekly Hours: Full Time

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Technical Account Manager - Virtual, based in the United States.

Key Responsibilities:

Overseeing all product issues, escalations, and questions related to WorkForce product support
Collaborating with the Continuous Services Team to create strategic relationships with customers and ensure delivery on commitments
Conducting regular incident and project reviews to monitor customer health and drive process improvements

Required Qualifications:

5+ years of experience in a Customer Support/Success leadership role
Experience in the HR or workforce management industry preferred
Bachelor's degree or equivalent experience, ITIL V4 Foundation certification preferred, HDI Certification a plus

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