Technical Account Manager with TS/SCI Clearance

Job Summary

A company is looking for a Consultant, Technical Account Manager.

Key Responsibilities

• Support customers in disconnected environments as a subject matter expert for data center infrastructure products
• Develop and maintain internal and external relationships to foster trust and collaboration
• Assist in the design, definition, and implementation of complex system requirements for customers and sales teams

Required Qualifications

• Must be a US citizen with an active TS/SCI security clearance and CI poly
• In-depth troubleshooting knowledge of Dell PowerEdge servers and networking infrastructure in datacenter environments
• Strong experience in Linux environments (RHEL and Ubuntu) and familiarity with diagnostic utilities
• Customer-facing experience with strong escalation management skills in high-pressure situations
• 12+ years of technical support experience with relevant industry certifications (e.g., A+, Security+, MCITP/MCSE)