Technical Account Representative

Job Summary

Serving as the primary technical liaison for pharmacy clients, the full-time remote Technical Account Representative will manage client relationships, deploy automation solutions, and provide ongoing technical support during business hours in the Pacific Time Zone.

Key responsibilities

• Act as the primary technical point of contact for assigned client accounts
• Coordinate and support the remote deployment of automation solutions in client environments
• Troubleshoot issues and maintain strong ongoing client relationships through responsive communication

Required qualifications

• 2-4 years of experience in technical account management, IT support, or customer success
• Must be located in the Pacific Time Zone or able to consistently work 1:00 PM-9:00 PM Pacific Time
• Strong troubleshooting skills with experience in Windows desktop/server environments
• Excellent written and verbal communication skills in English
• Reliable home office setup with stable internet and power for remote support work