Technical Account Specialist

Job Summary

A company is looking for a Technical Account Specialist to manage support needs for high-value sellers in the U.S. market.

Key Responsibilities

• Serve as the first line of defense for support needs of strategic accounts
• Track, prioritize, and drive resolutions for high-value sellers
• Communicate developments and analyze customer issue trends for process improvements

Required Qualifications

• 1-3 years of experience in customer service, implementation, or account management
• Deep understanding of all first-party products
• Experience with complex project management
• Background in Risk, Integrations, APIs, Compliance, Fraud, Hardware, or Networking is preferred
• Prior experience in the FinTech or payments industry is a plus