Technical Analyst

Job Summary

To ensure the reliability of the CENTEGIX Safety Platform services, the full-time Tier 3 Technical Analyst will monitor CrisisAlert hardware performance, analyze telemetry data, and collaborate with cross-functional teams in a fully remote environment.

Key responsibilities

• Analyze large datasets of device telemetry, metrics, and error logs to identify performance trends and system anomalies
• Collaborate with Product Management to define and execute test cases for hardware and firmware efficiency
• Translate raw data into actionable insights through dashboards and technical reports for product decision-making

Required qualifications

• Bachelor's degree in Computer Science, IT, or equivalent experience
• 2-4 years of experience in data analysis, data engineering, or QA testing with CPE hardware
• Proficiency in data visualization tools like Domo, Tableau, or Power BI
• Strong ability to interpret complex data structures and log files
• Familiarity with cloud platforms (AWS, Google Cloud) and big data technologies (Snowflake)