Technical Analyst

Job Summary

Working remotely in a full-time capacity, the Technical Analyst will bridge Customer Success and Engineering teams by triaging customer-impacting issues, leading advanced solutioning efforts, and ensuring system integrity through effective change control management.

Key responsibilities

• Evaluate customer business needs and develop implementation-ready solutions while collaborating with cross-functional teams
• Act as the primary intake point for technical issues, managing prioritization and resolution to minimize client disruption
• Oversee the change control process for Engineering deployments, ensuring system stability and compliance with organizational standards

Required qualifications

• 3+ years of experience in Technical Support, Solutions Engineering, or a similar technical customer-facing role
• Strong troubleshooting skills, including log analysis and root cause identification
• Experience managing ITIL-based processes such as Incident, Problem, and Change Management
• Ability to translate customer requirements into practical technical solutions
• Proven experience collaborating with Customer Success, Support, Product, and Engineering teams