Technical Analyst

Job Summary

Detail-oriented and analytical, the full-time Technical Analyst will support the accuracy, integrity, and governance of technology asset and application data remotely while maximizing the effectiveness of ServiceNow IT Operations Management (ITOM) through data quality initiatives and continuous improvement efforts.

Key responsibilities

• Support data quality initiatives and promote best practices across IT operations
• Analyze configuration, asset, and application data to ensure accuracy and compliance with established standards
• Develop, maintain, and enhance dashboards, metrics, and reporting solutions

Required qualifications

• 2+ years of ServiceNow administration experience
• Experience analyzing data, compiling reports, and presenting findings
• Ability to work independently while maintaining accountability and visibility into work progress
• Strong analytical, problem-solving, and decision-making skills
• Excellent customer service and relationship-building skills