Technical Analyst
Job Summary
Serving as the primary escalation point for complex support issues, the full-time Technical Analyst will manage end-to-end resolution of escalated incidents, lead technical communication during high-severity events, and collaborate with technical teams to implement permanent fixes in a remote environment.
Key responsibilities
- Assess impact and severity of escalated issues and determine appropriate resolution paths for complex support requests
- Perform deep technical analysis of issues across application functionality, batch processing, database operations, and integration services
- Document escalated issues and resolutions while supporting technical documentation development and knowledge base updates
Required qualifications
- Bachelor's degree
- 3+ years of experience in application or technical support for enterprise software systems
- Working-level proficiency in SQL and understanding of integration architecture and API troubleshooting
- Expert-level experience with batch processing, database operations, and incident management
- Understanding of security protocols, compliance requirements, and data integrity concepts
Complete Job Description
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