Technical Analyst
Job Summary
As a Technical Analyst I on a 12-month remote contract, the successful candidate will investigate and resolve technical issues for customers using Varicent's SaaS solutions, ensuring effective communication and documentation throughout the support process.
Key responsibilities
- Investigate and resolve customer-reported technical issues by analyzing logs and reproducing problems
- Communicate issue status and troubleshooting steps clearly to customers while maintaining accurate case documentation
- Collaborate with Product, Engineering, and internal teams to escalate issues and support resolution efforts
Required qualifications
- 1+ years of experience in supporting software applications or SaaS platforms
- Knowledge of relational databases and SQL fundamentals
- Familiarity with client-server architecture and web-based application troubleshooting
- Experience documenting troubleshooting activities and resolutions
- Ability to manage multiple priorities while delivering a high-quality customer experience
Complete Job Description
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