Technical Application Support Analyst

Job Summary

Providing remote application support, the full-time Technical Application Support Analyst will manage troubleshooting, maintenance, and operational support for enterprise business applications such as Microsoft Dynamics 365 and DocuSign CLM.

Key responsibilities

• Provide Tier 2 and Tier 3 support for enterprise applications and resolve incidents and service requests
• Conduct root cause analysis for recurring issues and recommend long-term improvements
• Collaborate with technical teams and stakeholders to support upgrades, patches, and releases

Required qualifications

• 3+ years of experience supporting enterprise applications in a managed services environment
• Strong analytical and troubleshooting skills for diagnosing technical issues
• Knowledge of ITIL processes, including Incident, Problem, and Change Management
• Experience with Microsoft Dynamics 365, DocuSign CLM, or Hyland OnBase
• Basic SQL experience for troubleshooting and reporting activities